Upwork customer service freelancers login. There are actions you must take to apply.

Upwork customer service freelancers login Many clients and freelancers use various project management, database, file-sharing, and storage systems to maintain their information. That's why Upwork asks clients and freelancers to verify their identity. Business Plus is free to join, and when you hire on Upwork, you pay a 10% Business Plus Fee on all payments that you make to freelancers for fixed-price and hourly projects, Project Catalog projects, and bonuses. Then describe your service. With freelancers in over 180 countries around the world, we understand that each country has its own financial and legal requirements for independent freelancers and financial transactions. May 30, 2024 · Assist with handling customer complaints; Requirements to become an freelance customer service specialist on Upwork: Must be over the age of 18 with an internet connection; No prior experience is required but prior experience is preferred; Preferred skills for customer service freelancers. Data Science & Analytics - Data Extraction, Data Mining, and Data Processing. If I close the browser then open Upwork I am not automatically logged In. Hire the best freelance Customer Service Representatives near Cairo, EG on Upwork™, the world’s top freelancing website. Learning Hub With freelancers adding new project offerings each day, it’s easy to find a Jan 16, 2023 · We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as specified in the Cookie Policy. Let's look at other ways AI can help with everyday freelancer tasks. Monthly FREE Connects. Whether you need a quick turnaround on a small project or a strategic partner for long-term growth, Upwork connects businesses of all sizes with the talent they need to succeed. It’s simple to construct a website when you have the right web design company to work for you. The hourly rate we use differs, depending on what type of contract the client and freelancer have been working on. Intelligent task automation Automate repetitive tasks : Use AI to automate tasks like email responses, meeting scheduling, and data gathering. In Nigeria, the VAT rate is 7. You can select the timestamp to review your freelancer's work diary. Job Postings: Choose the flag button on the job posting to submit a report. Texted the customer support (case 50456710) and obviously they told me there was nothing they could have done to help me. There are actions you must take to apply. By turning on your availability badge, you're increasing your chances of receiving 50% more Invites. Learning Hub Upwork Status Contact Support Instant pay (U. Start by providing project details, either manually or using Upwork’s AI-powered Job Post Generator . 00 USD minimum per hour) for the time they work on your Hire the best freelancers in Jamaica on Upwork™, the world’s top freelancing website. Uma is an AI-powered chatbot available to Freelancer Plus members on Upwork. You started your first contract on Upwork as a freelancer. Getting started on Upwork is simple and the average time to fill a job post on Upwork is only two to three days. Not even a "sorry for the glitch" email after service was restored. This is a remote position where you’ll handle our customers' phone, email, and chat support. Freelancer Profiles Freelancers are independent professionals eager to offer their services for various projects. Check out the complete profile and discover more professionals with the skills you need. For example, if you pay $100 USD in freelancer service fees, you will pay $16 in tax, for a total of $116. Have a question about Upwork and need support? Visit Upwork’s customer service center to get the help that you need We are the makers of very unique gifts for men. Fixed-Price Projects You have two contract options when you create a job post: Hourly Contract: You’ll pay your freelancer an hourly rate ($3. Freelancer Services & Premium Programs. By using Upwork's services, you agree to this use of cookies. Manage your login options Accurate contact information helps freelancers and Upwork Jun 2, 2021 · right? I just signed up and this is not encouraging , especially if they want me to invest more time and $$ into the platform into other service offerings, I would expect some communbication and there is and was none. Choosing the right profile type on Upwork depends heavily on your specific needs—whether you're looking to provide services, manage a team, or seek professional help for your projects. Freelancer Service Fees; Was this article helpful? 12064 out of 13621 found this helpful. This article will break down the top four factors that contribute to the cost of customer service. Fortunately, Upwork has support staff and an automated system to make submitting and handling queries easy. Please register and activate your M-Pesa account before you add your M-Pesa information on Upwork. Your company’s owners and members with admin permissions can easily update your client company information. Nov 19, 2024 · I identify three specific ways to enhance our customer service Upwork: Empower Employees : Train your team to make decisions that prioritize customer We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as Upwork uses cookies for analytics, personalized content and ads. Visit Upwork’s customer service center to get the help that you need. Instead of Talent Clouds, clients will have lists that they can access, organize, and share throughout their company. Post a job for free. Nov 26, 2024 · How is customer support We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as specified in the Cookie Policy . The Upwork for Freelancers app helps give you the flexibility to work and stay connected anytime, anywhere. So do not worry if your English is not perfect. If you’re based in the U. Freelancer Basic accounts receive 10 free Connects each month, and Freelancer Plus accounts receive 70 Connects each month (including 10 FREE!). 00 USD minimum per hour) for the time they work on your Visit Upwork’s customer service center to get the help that you need. Getting your money is important. If you're a client now, but would like to do work as a freelancer or agency: Go to Settings › My Info. Hire the best freelancers in Morocco on Upwork™, the world’s top freelancing website. Positive affirmati Successful freelancers agree that approaching clients about feedback should always be done tactfully. Receive a total of 100 Connects Monthly. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. There are three ways to get Connects on Upwork. Question: What happens to the Job Success Score of agency members when an agency on Upwork is closed? Answer: Upon the closure of an agency on Upwork, all completed contracts that were completed by agency members on behalf of the agency will be counted towards their respective Job Success Score (JSS) in their individual freelancer accounts. Expert-Vetted talent At Upwork, we’re always looking for ways to help you connect with the right clients and projects. Jul 5, 2023 · "Freelancer was great. If you suspect that your account has been compromised, go here to report the problem to our support team. Whether you need a website designed, a marketing campaign developed, or content written, Upwork offers a vast pool of talent to choose from. You can filter for freelancers or agencies, for those who have earned one of our talent badges, or for freelancers who offer consultations, for example. However, it's important to take proactive measures to safeguard yourself: Secure communication : While Upwork allows contact information exchange after a contract begins, prioritize secure communication by keeping all discussions within Upwork's messaging system to avoid compromising Find & apply for freelance jobs on Upwork - the world's largest online workplace where savvy businesses hire freelancers & remote teams. Click the Add Payment Method button to see all your options and pricing. tax laws: Form W-8BEN or W-8BEN-E (for non-U. We pride ourselves in fun products and a great working environment. Please check out our interesting products at manlymanco. This article explains how to contact support and get help on Upwork. " Articles in this section. Accurate contact information helps freelancers and Upwork team members connect with the right people in your business. Almost everything you normally do on a desktop or mobile web browser can now be done from your mobile device. The more you interact with the chatbot, the more custom responses you’ll receive. We do not collect GST/HST from your clients on your behalf. On a fixed-price contract, if the freelancer or agency has requested payment, the pending escrow payment will be released to the freelancer or agency upon approval by you or automatically after 14 days. If you need help, contact support. In some cases, depending on your location, you may be charged sales tax on freelancer service fees. Apr 7, 2019 · Hello, I've got active contract and was working on it last 1. It’s simple to post your job and we’ll quickly match you with the top Customer Support Freelancers in Nigeria for your Customer Support project. 50. The Upwork Conversion Fee is 13. It’s simple to post your job and we’ll quickly match you with the top Customer Service Representatives near Nairobi for your Customer Service project. Learning Hub New to Upwork: Freelance overview New to Upwork: Freelance overview To continue working with the freelancer or agency in the future, you and the freelancer or agency will need to restart the paused contract. ; Communicate effectively: Maintain open and honest communication. Learning Hub This article is for freelancers looking to cancel a project. Sep 29, 2023 · Hi, I am new Freelancer. Accurate contact information helps freelancers and Upwork team members connect with the A yellow triangle next to the timestamp indicates that your freelancer added manual time on that day. Direct Contracts on Upwork. In the world of online work, trust and safety are essential. Building lasting relationships with clients is key to a successful freelance career. In Kenya, the VAT rate is 16% of the cost of the service being taxed. See detailed job requirements, compensation, duration, employer history and apply today. Freelancer service fees (not your earnings) Connects purchases; Membership fees, such as for our Freelancer Plus plan; Note that Upwork only collects GST/HST or QST for purchases and fees you make with us. Are you passionate about helping people and providing top-notch support? We’re hiring Customer Service Representatives to join our growing team. With features like secure payments, various project types, and tools to showcase your expertise, Upwork levels the playing field for freelancers. Join Upwork, Get Involved, Best Practices, Fees & Protection. Over 82% of Upwork freelancers report increased quality of life and greater work-life balance thanks to the platform's flexible work opportunities (Upwork Impact Report, 2023). Express Appreciation Instead of Demand On Upwork, neither party is necessarily required to leave feedback. The complexity of your product or service offerings. login problems, and loading errors. High school diploma, GED, or equivalent Hire the best freelance Customer Service Representatives near Nairobi, KE on Upwork™, the world’s top freelancing website. S. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. Looking to hire for your next project? Upwork is the world’s work marketplace where you can hire independent professionals to unlock the full potential of your business. Legacy contracts that were at 5% on or before May 3, 2023 — through end of 2023. It utilizes generative AI technology to assist you with various tasks, allowing you to focus on higher-value activities. Add Venmo as a billing method Go to Settings > Billing & Payments Choose Log in to Upwork to post jobs, find freelance work, and connect with talent worldwide. Step 1: Thoroughly research the client and project. You can also select the Talent tab in your main navigation bar to go to the talent Discover page, where you can see recently viewed freelancers and browse by category or project. Note: For a customer service engagement where the project may require more ongoing support, consider Upwork Payroll to help with compliance and classification. We help our customers win their gifting occasion and help make memories. freelancers): Upwork is a global online platform that connects freelancers and clients. Nemia is here to help: EXPERIENCED Customer Service Expert | Social Media Management. Hourly vs. In essence, clients pay only for completed work, and freelancers are guaranteed payment for their efforts. Upwork offers a separate type of contract called a Direct Contract, in which freelancers and clients can connect and establish contracts directly, bypassing the Upwork platform for project management and payment processing. freelancers) Form W-9 (for U. Each month, freelancers receive free Connects to help reach out to more clients. In the previous section, you learned about fixed and hourly contracts. This fee is charged on all your contracts with a client — whether hourly, fixed-price, or a Project Catalog project. 5 month. Upwork's Consultations feature is a valuable tool for freelancers to connect directly with potential clients. The Upwork for Freelancers app helps give you the ***Please read full description. Is there a way to get in touch with customer service or fix this issue? Visit Upwork’s customer service center to get the help that you need. Since Upwork is based in the United States, all freelancers on Upwork need to complete one of the following forms to comply with U. Sep 22, 2024 · We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as specified in the Cookie Policy. Milestones - Frequently Asked Questions; Fixed-Price Contracts for Freelancers - Frequently Asked Questions; Multiple Accounts - Frequently Asked Questions. Learn to overcome fear and embrace challenges. Browse 1,595 open jobs and land a remote Customer Service job today. We strive to earn customer trust by delivering value through our AI technology, listening to customer feedback, and abiding by these principles. By offering Consultations, you can build rapport, showcase your expertise, and increase your chances of securing projects. Please be very careful about enabling feedback changes because it gives a freelancer or agency the ability to raise or lower your score, as well as change their comments. You can also guide clients toward the service that you think might best meet their needs, whether it’s encouraging them to post a job on the marketplace or browse for a project on Project Catalog. . Contracts, Feedback. We would like you to be a part of our growing team. 5% of the cost of the service being taxed. Moral of the story, I got scammed of the money. Select Show details to see more information, including a link to the licensing verification website that the freelancer provided. Stay away from using Upwork. If a freelancer has added a license, you can find it on the sidebar of their profile under License. You can confirm that your new contract is active by going to the My Jobs tab and checking the list of Contracts. If you’d like to speak to an agent, you can request that via the chatbot. Developing self-confidence is essential for success as a freelancer. Visit Upwork’s customer service center to get the help that you need. freelancers) Mar 15, 2021 · Not being able to login using my email. Upwork isn't just a freelance marketplace—it's your one-stop shop for building a Choose whether to offer 30- or 60-minute consultations, or both, and list your price per 30 minutes. You cannot proactively verify your account until Upwork requests it. Error Jan 7, 2025 · Hire the best freelance Customer Service Representatives in the United States on Upwork™, the world’s top freelancing website. Learning Hub New to Upwork: Freelance finances New to Upwork: Freelance finances Preparing your questions and assessing fit. If you start your first contract and complete identity verification, you will become eligible to receive the Identity Verified badge To determine ownership of an account (including the U. Hire & Manage customer service freelancers online. As a freelancer, you’ll pay a 10% freelancer service fee on the earnings you make on Upwork. Learning Hub Fixed-Price Contracts for Freelancers - Frequently Asked Questions. This service is currently only available to freelancers in Kenya. 50 in tax, for a total of $107. Sep 29, 2023 · I browse to Upwork on my Chrome browser 2-3 times a day and EVERY TIME I have to login. Aug 13, 2020 · I am unable to login from my laptop however on mobile I logged in easily. But on laptop it is showing some technical issue I am attaching the picture We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as If the freelancer declines, you may make a new offer. You have the option to turn the availability badge on and off as needed. Secure and verify your account In the digital world, protecting your accounts is paramount. UpWork double billed me. Learning Hub Growing on Upwork: Freelance with AI Growing on Upwork: Freelance with AI Visit Upwork’s customer service center to get the help that you need. The accepted solution for this We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as specified in the Cookie Policy . Projects on Project Catalog: Choose the flag button on the project to submit Freelancer Plus This article explains the Freelancer Plus membership and its key features, including 90 extra Connects per month, access to Uma (Upwork's Mindful AI), and viewing competitor bid Jan 11, 2023 · upwork log out me everytime i close my browser (chrome) and i have to login every time and also i changed my email address and when i try to login to my account using my new email a message saying "You have not activated the Google sign in method for this account. This means you probably already have an Upwork account, as we only allow one account per person. Upwork prioritizes a secure platform for freelancers. Identify your fears: Understand the root of your anxieties. Deliver exceptional work: Exceed client expectations consistently. **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Upwork created Contract Workrooms to help freelancers organize and complete projects efficiently. You can manage your login options within your settings, under the Password and Security pag Browse 1,645 open jobs and land a remote Customer Support job today. Learn more about managing your notifications. Just 30 min ago, I was logout from the system, and now I can't login. We are working on making it easier for Enterprise clients to rehire freelancers they’ve worked with in the past. We work with freelancers in over 180 countries, and we understand that English may not be your first language. Learning Hub An agency is a group of freelancers who have come together on Upwork 1 day ago · Find freelance customer care specialists & outsource customer service work. If you have a Freelancer basic account, you will receive 10 monthly Free Connects Freelancer Plus accounts. Nov 19, 2024 · I identify three specific ways to enhance our customer service Upwork: Empower Employees : Train your team to make decisions that prioritize customer We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as Visit Upwork’s customer service center to get the help that you need. Try accessing the old account, and close your new one to prevent any other duplication errors. Once the freelancer receives and accepts your rehire offer, the contract begins. I have this unique problem where I have to login each time I open the browser. For example, if you pay $100 USD in freelancer service fees, you will pay $7. The fee is charged when the first payment is made to the freelancer and applies to each new contract, even with freelancers that you have worked with before. Upwork is a leading online freelance marketplace that connects businesses (clients) with skilled freelancers from around the world. By understanding Upwork's Terms of Service (TOS) and adopting best practices, 6 days ago · Hire the best freelance Customer Support Freelancers in Nigeria on Upwork™, the world’s top freelancing website. It’s simple to post your job and we’ll quickly match you with the top Customer Service Representatives near Dubai for your Customer Service project. To continue working with the freelancer or agency in the future, you and the freelancer or agency will need to restart the paused contract. With Upwork™ it’s simple to post your job and we’ll quickly match you with the right freelancers in Morocco for your project. Note: Due to revenge the freelancer kicked me out from the content they created, so I paid, and got no document under my control. Log in to your Upwork account to access the platform and connect with clients and freelancers. This program leverages two key Upwork tools: the Work Diary and the Team App. Click the Create New Account link at the bottom. Feb 23, 2024 · Upwork is a website designed to connect freelancers and clients, and currently over 15 million people use it to conduct their business. For Other Upwork Email Updates, check the boxes under Freelancer and Agency Proposals to get notifications about your proposals and invitations; Turn on notifications for your mobile or desktop devices. Congratulations on joining over 5 million clients worldwide who use Upwork to connect with skilled professionals! As the world’s work marketplace, we want to be your home for innovative collaboration and success. Jun 13, 2018 · I am a Customer Service Agent with more than 15 years of experience. 1. profile on Upwork, the world’s work marketplace. It’s simple to post your job and we’ll quickly match you with the top Customer Service Representatives near Cairo for your Customer Service project. " The client's Upwork profile is currently suspended and it looks like they had heavy disputes with the Upwork . The call is meant to verify your identity, not to test your English fluency. A great website is the first step in making sure your construction business makes a strong first impression. With Upwork™ it’s simple to post your job and we’ll quickly match you with the right freelancers in Jamaica for your project. Instant Pay allows eligible freelancers to move earnings to their bank accounts quickly. I'm frustrated, humiliated and devastated by this unfair situation. Upwork tackles common freelancer hiring worries! May 30, 2024 · Requirements to become a freelance email customer service specialist on Upwork: Must be over the age of 18 with an internet connection; Experience is not required but is preferred; Preferred skills for email customer service freelancers: Fluency in written English and strong written communication skills Visit Upwork’s customer service center to get the help that you need. Browse 1,669 open jobs and land a remote Customer Support job today. Freelancer Profiles: Choose the (…) options menu on the freelancer’s profile and select Flag as inappropriate to submit a report. Client profile: Review the client's profile to understand their history, past projects, and feedback. Each contract has its dedicated workroom, providing a central hub for all communication, files, and Customer Service - Social Media Management, Chat Support, Community Management, Customer Experience Research, E-Commerce Management, Email Support, Inbound Inquiries, Order Processing, and Team Management. Freelancer microlearning Client microlearning. Below, we explore how you can maximize Upwork's tools to manage client relationships and invoicing. In these cases, we need to help you get your account reactivated, so please reach out Your account has been inactive for more than five years. Learn more about M-Pesa here . Freelancer Portfolios: Choose Report on the portfolio item. com. To help make paying your freelancers as easy as possible, we accept a number of billing methods, including Venmo. We’re proud to support a thriving network of global freelancers in over 180 countries Decide between hourly and fixed-price contract You have two contract options when you create a job post: Hourly Contract: You’ll pay your freelancer an hourly rate ($3. Learning Hub Why freelancers should prototype . Coach Tips. This position is available full time for the next 2 months and for the right candidates can 6 days ago · Hire the best freelance Customer Service Representatives near Dubai, AE on Upwork™, the world’s top freelancing website. At times a freelancer or agency might want to change the feedback they left for you. Find freelancers and freelance jobs on Upwork - the world's largest online workplace where savvy businesses and professional freelancers go to work! Upwork uses cookies for analytics, personalized content and ads. Government Know Your Business (KYB) compliance program) Hire the best freelance Customer Support Freelancers in the United States on Upwork™, the world’s top freelancing website. For example, say you earn $100 from a client and your freelancer service fee is 20%, meaning you’ll pay $20 as a freelancer service fee. Upwork isn't just a freelance marketplace—it's your one-stop shop for building a flexible and powerful workforce. The Fixed-price and other panel displays escrow deposits on fixed-price contracts as well as other manual payments, such as a one-time contract bonus or recurring weekly salary. Suppose you already have clients outside of Upwork. Freelancer service fees are the percentage (20%, 10% or 5%) you pay to us on your earnings. Explain the kind of guidance you can provide and the kind of questions you can answer. See detailed job requirements, compensation, duration, employer history, & apply today. Like with all services, you might run into some problems while using Upwork and need support. Specify the job title , required skills , project scope , location , and budget , and decide between hourly or fixed-price payments. Select New Freelancer Account. Now, I'm feeling that Upwork applied a mechanistic approach to this issue also making me a scapegoat. Start with the Chat with Support button within the Contact Support page to access the chatbot, which can handle most common questions and create a ticket (which can be tracked and updated in your account). 5% of a freelancer’s estimated annual earnings. If you're a Aug 25, 2022 · Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. Have a question about Upwork and need support? Visit Upwork’s customer service center to get the help that you need. Freelancers in Ukraine Jan 5, 2025 · I am a Customer Service Agent with more than 15 years of experience. Hourly price protection: Upwork Payment Protection fosters trust and security for both clients and freelancers on hourly and fixed-price projects. 99 USD that you pay when starting a new Marketplace or Project Catalog contract. Responsibilities: • Respond to customer inquiries via phone, email, and chat View Nemia R. It’s simple to post your job and we’ll quickly match you with the top Customer Service Representatives in the United States for your Customer Service project. Upwork protects you We ask you to opt in to use AI tools on Upwork so you can be confident that any confidential information is kept secure. Business Plus members benefit from reduced fees and flexible payment solutions. Whether you're a writer, designer, developer, or any other skilled professional, Upwork provides a platform for you to find work and build your freelancing career. Before they can edit their feedback, they must contact you and ask your permission to do so. Please choose another sign in method for this email address. Earning the identity verified badge on Upwork assures clients your who you say you are making you a more attractive choice for projects. Interview and Negotiate Once you have found a potential freelancer for your project on Upwork, you'll use our messaging tools to discuss the work, terms, deadline, etc. In that case, you can use Upwork's Direct Contracts feature to manage payments and contracts for external clients while leveraging Upwork's security features. Users are free to share project-relevant information from these systems, including by providing direct access to them. With the availability badge, freelancers can use Connects to add the blue Available Now badge. It’s simple to post your job and we’ll quickly match you with the top Customer Support Freelancers in the United States for your Customer Support project. If it is an hourly job, your freelancer can't log time until the start date. and have a Visa or Mastercard debit card linked Learn how to safely and successfully freelance on Upwork. Coaching Tips: Job Success Score . You will receive your Connects on the first day of your billing cycle to see when your billing occurs. Your Upwork account was set up to let you both use Upwork as a freelancer and a client. I changed my email in the profile and for some reason, it doesn't allow me to log in. Learning Hub Interview Freelancers, Send an Offer. It utilizes If you know a freelancer on the Upwork platform who would be a great fit for your client, you can refer them to your client. You can also When a potential customer is looking for home builders to design their custom home, make sure your company is at the top of their list. Upwork offers various tools and features to help you safeguard your freelancer account and project information. I have to press the Login with google button and then the whole shabang. Browse 1,608 open jobs and land a remote Customer Service job today. Answer: Upwork requires identity verification to maintain platform security. Manage Your Project. This process ensures that freelancers and clients are who they claim to be, which helps maintain trust and safety on the platform. Customer Service is paramount here and for my potential clients. To find the web design services you need, look no Once set up, use the account menu at the top-right of your screen to switch between using Upwork as a client, freelancer, or agency. This article explains the Contract Initiation Fee on Upwork, a one-time fee of up to $14. Freelancers Posting a job on Upwork helps you find skilled freelancers quickly and easily. ' How do I fix that? Add M-Pesa as a payment method and check Upwork's per-transfer fees here. If you were already paying a reduced freelancer service fee of 5% on an eligible contract prior to the May 3 change to a 10% fee structure, you will continue to pay freelancer service fees at 5% of earnings on that contract through the end of 2023. For security reasons, your new payment method will become active in three days. Think of it as a digital marketplace where you can offer your skills and services to businesses worldwide. A customer service professional Many clients and freelancers use various project management, database, file-sharing, and storage systems to maintain their information. I use Edge. aaawt awslvrs pjzlivw vmqyrci ougu akujc wyvm cvwck coyc kvhzr