Paypal empty box claim This thread is archived New comments cannot be posted and votes cannot be cast Related Topics eBay Consumer discretionary sector Public company S&P 500 Business Finance Business, Economics, and Finance comments sorted by Best Top New Buyer states they received an empty box and really did (Seller is a scammer and Buyer is a Scammer 🙂) Scenario 3 is really scenario 2 its just that the buyer wasn’t able to scam because he got scammed first lol. Help: Target denied my claim on a empty box they sent me that should've had an iPad Pro Other (6 months after), once I realized I was scammed. First time this has ever happened to me. This is why PayPal tells sellers to only ship to confirmed addresses. Sold a pretty hefty item (7 lbs) that fit in a small flat rate priority box. Unfortunately, it’s a scam, and you’ll lose both the money and the item. Seller Protection Most sellers, and businesses alike, will advice they will not take responsibility for opened/damaged box once accepted. I'm am surprised that PayPal rejected the claim, as usually retailers take the address from your account and will not send anywhere else. Had they not ouright been caught Paypal UA (Unauthorised Transaction) (new Dec 2023) EB stands for 'Empty Box' and it’s when you state that your item arrived however you only received an empty box, it’s pretty simple and works best for smaller items such as Airpods, would suggest doing this if say you signed for the item making you unable to do DNA. I'm frustrated that I am the one that has to do the manual work to file this to the police instead of Paypal's quality assurance, admitting dodgy sellers to use paypal and bear Paypal's seal on their website making them seem trustworthy. Unfortunately, you learn that you may be liable for the money since the supplier delivered the merchandise to your Google goat and empty box, way too many people from all over the country saying they got an empty box, theres no way thats possible. Great for questions about PayPal, transactions, and problems! Skip to main content. I know I did not send him just an empty box because a) if I just sent an empty box the shipping would be cheap and b) I opened and made sure that it was in there. The postie when he delivered it to the customer apologized. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was My son sold a phone to someone in person and the person sent me money on PayPal after going back and forth forever on how they were going to pay, then finally decided on PayPal and they pay me when I'm on my way to deliver the phone then say to give it to their brother on the porch. Lost an Xbox one for nothing She sent them recorded delivery and still has the receipt. However, I've heard many cases whereby buyers have ope PayPal's buyer protection policy that goes for 6 months beyond the purchase date and is easily used to defraud ebay sellers. The time it takes us to decide the outcome can vary. View your open cases. I have no way to tell that the client received the board, I o Therabox is an award winning self-care, wellness & beauty monthly gift box that inspires self-love! Get up to $195+ worth of pampering products for $39. I paid $9. (I might even have picked a neighbour so it's the same postcode) and the recipient of the empty envelope or box wouldn't have a clue what was going on and would probably just chuck it away. I was given a fake phone and sent it back, they wouldn't refund me because they Even if PayPal resolves the claim in the buyer's favor, sellers can appeal. If PayPal has a counterfeit claim, they don't ask him to ship the item back because that's illegal to do with USPS. It’s best to respond to the dispute with your customer as soon as possible before it turns into a claim. He used: UPS Next Day Air Early, but he only shipped me an empty box with packaging. Fucking scum bags. My girlfriend uploaded the receipt to PayPal resolution center and you can see the weight of the parcel (1. eBay says because I never sent the information they requested. The funny thing is that Paypal told me over the phone that the police probably I bought a new tablet but I received an empty box form the seller. We'll let you know if we need anything from you. If I received an empty box, that would speak for it's self, but if I received Nothing but tracking showed delivered, the only person that can file a claim with the shipper is the person shipping. I have over 330 feedback with 100% while he only has 40 feedback. What I read for OPs post is that the recipient is claiming once they opened the box, it was empty and hence raised a case with PayPal. Buyer purchased a $1400 product direct from one of my sites. I'm not shipping that back to them, I'm not wasting money on that. PayPal decided he should return the item I received an empty box of iPhone a week ago. Here is how the scam works: You find a product, and vendor asks to pay via paypal. Upon arrival, the recipient said that the box was empty of its contents. Client complained to paypal that the box was received empty. I filed an appeal and they say I need to get a police officer to make a report and fax it to them in 10 days. And over the next two weeks every couple of days the customer would come home to find a small bag or or box of marbles of the original 1,000 he ended up getting ~930 of them. She disputed the charge with her credit card company and Amazon canceled her account in retaliation. However, the seller has agreed to issue a refund to you after you Imagine if someone gained access to your PayPal account and ordered a bunch of stuff using it, but asked that the seller ship the purchases to somewhere else. Today Buyer claims that received an empty box. When received it, the packaging is perfectly fine so I just opened it. I never said I didn't get a package, it did not contain the phone!! Seller claimed he If you claim an empty package was received ebay might have you fill out and fax or upload an affidavit stating that the package was empty. From overpayment scams to return November 14: I receive an empty box November 15: Case opened with eBay. Reply reply _sideshow_ • That is exactly what UPS told me. I have reported both instances to Amazon Vine Now the buyer claims that the bags are damaged and returns an empty box to me and wants to get 350 pounds back. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. A month later the seller filed a Paypal claim saying he never got the item. I did not refund and PayPal didn't force a refund despite a claim by buyer. And theres a clear tape claim that automatically "gaurantees" someone touched it after goat. Conversely, if someone claimed I sent them an empty box, I would also file an insurance claim with the carrier. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. I opened a dispute on AliExpress, however, during the over two month eBay empty box scams involve scammers listing products for sale when they're actually selling the box only. If you get scammed this way, contact eBay and appeal the dispute. My son accepted the package and told me immediately that the box felt empty. Well Amazon closed my claim. Get app Get the Reddit app Log In Log in to Reddit. We reach a decision in most cases within Ok, that is a bit different than an "empty box". I use paypal pro for transactions and almost immediately after signing for the package he claims the item was missing from the box. Very easy diversion to put the blame on the For Item Not Received claims: "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods. A buyer claiming an empty box is a lose lose for the seller. she had p Thing is I never received speakers, I received a cardboard box. com with postage paid hidden. Here's how to respond to your buyer in the Resolution Centre on the PayPal website:. O. It makes no snese to ship an empty box to someone else. Otherwise, you may need to contact Customer Service by clicking "Contact or "Help & Solved: Seller said she received an empty box. I said there had This post is still relevent 3 years later. You’ll be asked to give evidence, including photographic You can respond to your buyer in the Resolution Centre. Hi all. Buyer is claiming “Box arrived empty and postman asked me to open and check it. The seller sent an EMPTY package with the same USPS tracking number showing it was delivered. Resolving a dispute filed with PayPal. Any further communication I sent to him has not been replied to I just got scammed. Limits, terms and Once a label has been created, your PayPal account will be notified. The most common answer is to telephone PayPal support. 1) Always open ebay claim when available not paypal claim - purposefully opening a ebay claim is not very handy, have to go to Resolution center and open it. PayPal will then send a shipment confirmation to your customer. They’ll usually give you an address that looks like a regular address but it's a P. I rushed over and it was obviously tampered with. I didn't know this result was possible for a seller. other than that,it is not possible for PAYPal to decide,then it will rely on your and his records. I’m If he says that it was undamaged and empty, ask him to return the empty box. ; Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. Problem is this item would have been linked to an app and ii is useless to me if he sends it back as i may not be I am sorry but the only thing delivered was an empty box left on mailboxes. There was tape on the box that I didn't place, but I don't have any photo documentation of the box when it left my hands. They printed it out for me, sent it to PayPal, will they still reimburse me for the purchase? It was a Buyer claims box arrived empty . Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Won’t hurt to check the weight listed on the Posts about PayPal's policies will be removed. If you don't want to lose money, don't leave funds in your PayPal account. I can't link a card to send money or send money to another person or buy anything via PayPal BECAUSE it asks to send a verification code to my phone number so I enter MY phone number (same one that's under my personal info) it says number is not registered under your name . Me: thinking to myself, damn. I tried appealing the decision Good day @schwampi . I've never done this and I'm not sure if it would work but the box could be on a scale (post office would be the best bet for the sake of credibility) and the weight of the box+phone could be calculated to find the absolute minimum weight. I fully expect to get an empty box back. Me: "Thanks for the pictures. I have not filed a dispute with Seller #1 because communication has been great. With the proliferation of online shopping, ecommerce scams continue to threaten business owners. Samsung today received my return and a couple hours later I get an email saying it was denied because the box was empty. My girlfriend received an empty box. I have just received an empty box from an order I placed on a website. She still hasn't gotten it resolved. com and have been supplied with the same tracking number by two different sellers. 355kg, which is a strong proof that the parcel the buyer returned does not contain the bags I sold to Item is a 30" lawnmower blade and by the looks of the box it slipped out of the bottom during shipment. So PayPal doesn't instruct that happen, PayPal How to appeal a claim. Simple as that. Obviously we can see the problem. However at this time such a call may be frutile, though you can keep trying. Subsequently, scammers posing as PayPal representatives ask for tracking numbers, claiming the payment will be released once proof of shipment is provided. PEB stands for 'Partial Empty Box' and is quite similar They may also request your PayPal email. This year alone, Juniper Research predicts ecommerce fraud may cost merchants more than $48 billion globally — up from $41 billion in 2022. Site Search . He said he just delivers and doesn’t check Ask PayPal to step in and help. Let’s say that I am an Ebay seller and you buy a $500 item from me. I know PayPal and USPS will not take that as proof. You claim that I ripped you off, and I swear that I really did send you the item. The shipping box did, but it was completely empty or either the item or any packing materials. How would this be handled? I'd have an signed insurance sticker and a delivery confirmation for my records. The seller was supposed to ship me a box with a phone. So from that perspective, Why should I be out for something I purchased but had no control over. If a claim is found in favor of the buyer, you may be able to appeal the decision, especially if one of the following is true: The item was returned to you, but not in the same condition as it was when the buyer first received it; No item was returned at all-just an empty box; The wrong item was returned to you. I immediately filed a claim to paypal with pictures and detail, and today, I received result saying I need to make a police report and respond back within 10 days; otherwise, it will be a seller's favor. Being a victim of the Amazon Empty Box can be frustrating and financially damaging. ” From the tracking info, it was stuck at my local PO for a few days, then departed and then held at buyers local post office for several days before being delivered. If you don't like the rules don't use PayPal. I opened a dispute and detailed that i had recieved packaging only and no goods. I purchased iPhone 13 (used) and received an empty box last week. ; In a dispute, you’ve 20 days to exchange PayPal's Buyer Protection Program It didn’t require sig. Reply reply more replies More replies More replies. And it just showed up 5 minutes ago. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was Paypal found us in favor of one and himon the other even after he showed no proof. Even though eBay requires a return of the item, the scammer returns an empty box while keeping the actual product. But if a claim did arise and the buyer lied that it was empty. 9 mins read. I then responded to the closed ticket and demanded to know why the incident was Was it hand delivered to the buyer or left on the doorstep? Seems strange that a mailman would deliver an opened, empty box. After the label is purchased, you can print the packing slip from the Order Summary or from the Appealing a Claim. Insurance ONLY covers you if the Buyer returned to me an empty box and PayPal refunded him. In the video proof they send, the box clearly had a side/flap teared open. i sent it via the recommended 57K subscribers in the paypal community. Please help me as I have 8 days to file the report and not lose my money! Thanks If the claim was found in your favour and their are no funds in the sellers paypal account then paypal will pay you back and go after the seller to get their funds back. It depends on how Not only did they claim it was an empty box only 14 days after delivery, after I provided evidence of the drop off receipt showing the weight, as well as the pictures of the parcel and their label, they changed up their story and said that it wasn't empty but I had sent them books instead of what they ordered. I give it to him, I leave, and then the next day I see a claim that they never received the item. Shopping cart contents area on every transaction page comes up BLANK. This was a pair of boots so it ain't like that would weigh the same as packing peanuts, ha. Buyer received package and immediately opened case saying nothing in box. 99+! You can always open the box back up, after you’ve finished filming. It may be that the case was automatically transitioned to the state where the item would normally be I've just been the victim of the 'empty box scam' that is sweeping the PayPal system. I shipped via USPS First Class in a unmarked 6x6x6 box, no insurance. But these posts are often political or misleading. I had no way to prove I actually shipped the headset other than I know for sure I did. when i posted the package i thought the address seemed bizarre and then realised i had sold to someone in italy via the global shipping program. She stated it would be sent 1st class royal mail recorded but it came via courier UPS. The reason is it is almost impossible to reach paypal customer service over phone while ebay customer service number is reasonable. Immediately after UPS person dropped off the package, I retrieved it within 5 minutes and when I first saw it, it just did not The package arrived today and immediately felt this sinking feeling when i picked up the box (a co-worker accepted the package at the door), it felt way too light for a camera. Posties are running their asses off right now, if there is an empty parcel, they'll still deliver it. PayPal Text Scam: Identify a Fake & I've already made a claim for "Item Significantly Not As Described". For Unauthorized claims or Item Not Received (INR) claims filed through the PayPal Purchase Protection program, if you provide the relevant information as outlined in the PayPal Seller Protection, and the claim is decided in your favor, the money will be released to you. I didn't really believe it would happen, but it did. Today I got a letter from UPS for package B claiming that they delivered an empty damaged box. So now Buyer opened a paypal dispute claiming I shipped an empty box. I then had to open a dispute with my cc company. It was not until I filed a dispute through PayPal EuSurplus sold a 7i76E board to UK. Hi sold a bracelet which is worth £100. So if I truly received an empty product box from some dim-witted meth-head, I would skip an eBay return and go right to PayPal and file a claim. eBay said "No, past the return". Happens with ebay too but thats why you Buyer Claim that received an Empty Box. It was posted yesterday by Hermes. Hi i recently sold the items the buyer ordered 50 devices i sended him by DHL and when he received the parcel he says the package not as described he is also not contacting me he has blocked my contact however the Pacakge was 100% same as told but after that the Buyer filled a dispute saying as Not Do notblet it slide; promotly filed a report with your royal mail for fraud. Regardless, we can only wait and see (if we are lucky!) the outcome of this case! It is not a simple SNAD claim (And yes, on r/PayPal It seems like OP just got an empty box, so it might be a slip-up that could be exploited. Its disgusting samsung even partners with third parties for trade ins. They do that to make sure I'm not a seller, I'm a buyer. I could have really sent you the item, and you pocket it for free by saying the The PayPal-Team requested from the Buyer a picture of the Shipping/Return Invoice/receipt and my Invoice for the shipping. Go to your Resolution Center. Ordered a 2-pack of mower blades. They have proof of delivery, and their job is done. 14 Tips on How To Protect Yourself From the Amazon Empty Box Scam. ” Include the screenshots of your messages with the seller and a pic of your empty bag. Unfortunately I received an empty box. The letter stated that they opened and closed a claim on my behalf. I awaited Amazon's response. Received the parcel back with a empty jewellery box no bracelet however 2p coin in to make you think there is something in there. They can't take from his bank account etc if no funds in his paypal account they put his account in neg and try other means to get their money back. I ship you an empty box and you file a complaint with Paypal. They are de-facto sheltering scammers and not protecting buyers. I'll keep this brief: Sold an item for roughly $500. So no How to appeal a claim. We'll then investigate your case, and if we can't find a satisfactory resolution with the seller, we'll refund your money. When a dispute is filed with PayPal, we allow time for you to work with the customer to resolve the issue amicably. Note: Seller Protection is available on eligible transactions only. The only way to teach scammers is action EuSurplus sold a 7i76E board to UK. PayPal Editorial Staff. I have a very clean history on paypal with almost 30 successful transactions. Update your PayPal account address to their address. I have contacted PayPal customer support through their help page, however I have not heard back from them. For some reason, the scammer accepted my Common reasons for claims. Can't find the case in your Resolution Center? Select Closed Cases. So no more posts on this subject! Thank you for submitting to r/PayPal, please make sure you have read the FAQ. A few days ago, I ordered a spot light for a vehicle. PayPal said, "OK refunded" once I gave them the ebay transcript. The seller told Paypal the box was filled with newspapers. r/paypal A chip A close button. If we're already reviewing your claim, you'll see an estimated resolution date. PayPal finds in favor of the buyer/scammer and refunds the dirtbag. Good morning USPS sub! I recently came across an issue. If the person that hi I have recieved a package with no goods. This was a open box item for an adapter. a legit empty box. PayPal have gone in favour of the buyer. I am a bot, and this action was performed automatically. That's a normal Submit Claim To The Office of the Inspector General Report To The FBI Internet Complaints Center. No communication from the buyer. NeonDemon85 • I had an issue like this with Amazon too. To protect sellers, we'd like to post information her They made me sign an affidavit and eventually gave me my money back after they filed a claim. Here's what happened to me. Unless amazon will send in proof of a tampered box, and there’s insurance on the package, UPS will not be doing anything. But unfortunately, we had very bad experience with fraud buyer recently. Confronted him that he delivered an empty box. Scams to Avoid . I have a sneaking suspicion I've been scammed by a seller who sold me an iPad. Look out for these red flags when using eBay. Now buyers is claiming he set up just now and worked for a few hours and it is faulty. A ny buyer on ebay can wait until the ebay return period expires and then make up a bogus reason for a refund and they will get their money returned. UPS GSR claims- Guaranteed service request claims. Package comes and is empty. So they made him send the whole lot back. I will send out Please note that with the current CoVid-19 crisis that support is very limited at PayPal. Just another empty box with nothing but foam in it. But they said it was empty. Did the mass of the box change anywhere along the shipping route? Sometimes UPS/Fedex will list the current mass at different points along the track. If he sends back rocks to match the weight, file a police report and file a case in small claims court in the buyers jurisdiction. No one here can fix that or offer solutions. Good luck. Included Though your story doesn't 100% check out. 4. This means that you're asking PayPal to review your case and decide whether you're eligible for a refund. Chances are he will stumble along the way Samsung claims I sent them an empty box which is not true at all and sent a video of the box being empty. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as when the buyer first received it. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was I have already won the only two claims attempted. The evidence is from PayPal when they denied my claim they stated ‘the goods have been delivered to you’. PayPal made me talk to eBay first. imgur. Shipments that did not meet the promised delivery 1. Item Not Received Scam : Knowing the limitations of PayPal’s Seller Protection, scammers may claim items over $750 were not received if there’s no signature proof, resulting in a refund at your expense. Paypal, used the return tracking # as 'proof' to immediately refunded his money. I waited about 2 weeks and still no item so I left voicemails over the course of I had this in another thread, but will re-ask here. Then PayPal will investigate and make a ruling. Im having huge issues on PayPal. All you need is an email address. I paid for the item and since then have heard nothing from him. You can't knowingly ship a counterfeit item with USPS. I have been buying these items for resale for the last couple of years and this is the first time I have received an empty package! PayPal has received response from the seller and they are investigating it. Site Search. When the item was delayed I hi, i sold an iphone via ebay on the 1st of the month, when it sold i recieved the payment straight away but it was pending. These scammers are getting away with stealing people's money using Paypal. No item was returned at all – just an empty box. Returned a Galaxy Watch 5, it was unopened, I only opened the shipping box to slide in the return slip. I paid with something called “Afterpay” which is also probably a The empty packages claims by filing a dispute regarding what you received is different then what you ordered normally goes in the buyers favour. Would paypal be able to reimburse 880 dollars that I got scammed through a claim? I have video of me opening the package as well. I opened the box and confirmed what i secretly already knew, apart from some packing material and a random coupon the box was empty. This helps to You should go to your local police station and file a police report, which you will send to paypal. The weight says 1 LB but only because that's what he put, and it's also rounded up to the n Claimed it was missing the headset. Involve insurance if you have to, but this item has not been received. This package contains 4 ordered all of the subpackages are also fine. It makes it very easy to file an insurance claim. I'm bemused. However, when I opened the package with OPi 5, I found it was only a empty box. 30 August 2023. Buyer has PayPal Editorial Staff. I have also had lost packages as buyer with the same language and didn't make a I purchased a laptop and received an empty, weighted box from the seller (purchased on March 23 arrived on March 27) so I filed a SNAD. You file a complaint against the supplier. 11. 1. Most of the time my insured coin mail is accepted without hassle. To protect yourself from falling victim to the Amazon Empty Box scam, follow these comprehensive Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. To file a UPS Claim Visit the UPS from PayPal Shipping Form to report: UPS Claims – issues with missing, lost, or damaged UPS shipments. The seller got the item and left me good feedback. Reply reply SwillFish • I'm sure that's part of the problem, but it doesn't explain everything. Their dispute process is a farce. Then file that fraud with ebay to get that account ban; even after the buyer closed the return claim. If a buyer uses or damages an item and then sends it back to you, returns an empty box or returns the wrong item, PayPal Buyer claims box was empty, then files Not As Described, thus eliminating seller protection. Click the Case ID of a closed case for more Empty Box Claim: After a successful transaction, the buyer claims you sent an empty box, gets a refund, and keeps the item. You would file a claim with PayPal that the charges were not authorized, and PayPal would give you your money back. I opened up claims on ebay/paypal (later learned you only want to open a claim on one--preferably ebay--because ebay will close a claim if you have one opened on PP too) for a "not as described" item. I opened it to find only tissue. One claimed an empty box, the other was lost by the USPS in Memphis. Thanks to covid, most courts allow people to appear online these days. I did a charge back on my credit card (I have it linked to Paypal). 5kg) so obviously the box isn’t empty. I sold and expensive camera for £700. Reply reply NearMemphis • I have found PayPal is great unless you get an expensive item then it is If a buyer claims a box arrived empty either: (a) he’s telling the truth and insurance covers you; or (b) he’s lying, his lie will be recorded and potentially investigated when you file an insurance claim, and insurance covers you. I do not trust them. . Will As others have pointed out, an empty box is a SNAD claim, not an INR claim, on eBay's system. Somehow it broke in the delivery truck. The seller called my number later that night after they saw I'd filed a claim and was accusing me of lying, wanted to If a SNAD claim is filed, nothing you can do but negotiate a resolution which can vary from a partial refund to a return for a refund with the buyer or forced to accept a return for a refund if PayPal is asked to step in and rule. I filed with USPS, they found that the package weighed the same at delivery as at shipment (and I did provide shipment receipt to PayPal dispute showing package weight). Ex ”Seller sent message that item was unavailable, said they sent an empty bag and to open dispute when delivered. There is essentially nothing the seller can do to protect themselves. I attempted to discuss this with several "leadership" representatives at Spectrum and also sent them videos and photos of the package I sent via FedEx, but they refused to open an investigation, insisting the box This seems like an incredible loophole for scammers -- first, don't ship the item and wait for the buyer to open a case, and then send an empty box, upload tracking, and there's no recourse for the buyer. Buyer paid immediately as required and I shipped the following day. Then they have looked at the weight in both Invoices and i have get my money back because it was a different (much lighter) weight. PayPay just denied my claim saying I received my package. I received an empty box of iPhone a week ago. The royal mail stamp on the return parcel also shows that the weight of the parcel is only 0. You are meant to take a photo and reject the parcel. Just Added. Paypal closed the dispute siding with the seller and took $300 out of my linked bank I've heard of scams on eBay where the buyer claims to receive an empty box. Open menu Open navigation Go to Reddit Home. It's just so incredulous, you know? I can't even be angry right now. I have a declared value on the package through Fedex. Instead, they received an empty box (from the scammer). Yeah, it's a common scam for people to claim the box arrived empty so that they can get big ticket items for free. 1M subscribers in the IllegalLifeProTips community. I called seller initially and he said they would send another and file a claim with the carrier. 04 lbs when shipped, the bare laptop with no accessories weighs 3. Paypal buyer protection is worthless. When i recieved the package it wasnt delivered the way she stated. If your dispute has been escalated to a claim, click View to see the latest status. It expressly says this in the PayPal Seller Protection terms. I immediately filed a claim to paypal with pictures and detail, and today, I received result saying I need to make a police report and respond back In most cases, the easiest way to settle a dispute is for buyers and sellers to connect, work together to figure out what happened, and come to an agreeable solution. That's a scam! Please carefully check all the evidence I uploaded here. How to appeal a claim. The seller says she sent the pandora to me but when i opened the package it wasnt there. The trouble is, he sent us a box with 6 sega genesis cases that were empty. As of 05-29-2016 this problem is still happening for me. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was Hi there, I sold a ring camera to a buyer over a month ago. Buyer claims it’s not as described so I said please return and I will refund you. 2. item has been received over 5weeks ago. if it weighs 2 ounces,then it cant be an iphone,so you will lose. After you pay the supplier, you’ll start receiving complaints from your buyers stating that they didn't receive their merchandise. When a claim’s decision is reached in favor of the buyer, you may be able to appeal it. I'm sorry to hear that you've received an empty box! Please contact PayPal to make sure that a representative is aware that what was received was an empty box. I’m almost sure these are scammers that are doing this. May 19, 2023. I'll tell you the details of the scam, but just don't use Paypal. " Why is that folks know the terms of other payment processors and not PayPal? The terms are not that hard to find. By changing the dispute reason, you automatically escalate the dispute to a claim. Literally 10 mins later I get a Hi, We are using paypal with business account more than 3 years, and no big problem so far with over 2000 + transactions, with more than 30000 USD transaction in a month. Reply reply NEHOG • Basically yes, but it gets complicated, and the seller might need that packaging to show tampering in their insurance claim. Paypal has limited means or no means to find out who is telling the truth,your shipping receipt will show you shipped something,weight and postage . The empty box scam is when the buyer initiates an eBay dispute, alleging that the seller shipped an empty box. Filed a claim and reshipped to the customer. I ordered a hard drive for $75. No more complaining about PayPal policy and their taking funds from your account for violations of rules. If your account was created when you were If you need to submit a claim for a shipment sent using the PayPal Shipping Center, we are here to help. It's been delivered so it's out of I filed a claim with Paypal and got a response saying that the seller was able to provide them with a USPS tracking number. Shipped it out, it was signed for on 9/29. I talked to the rep about the fact that the buyer is just now filing After you pay the supplier, you’ll start receiving complaints from your buyers stating that they didn't receive their merchandise. It's been a couple of weeks now and I'm looking to open a dispute. I also paid with my Paypal balance so there is no way for me to file a Transfer money online in seconds with PayPal money transfer. 10 February 2023. When a claim is found in favour of the buyer, you may be able to appeal the decision. In some instances, one may lose the item altogether, plus the money and that is to be avoided by going for return I thought about the weight, too. When buyers and sellers can’t come to an agreement, PayPal can help them arrive at an agreeable solution. I included everything I could and PayPal ruled in the buyers favor. Reply reply [deleted] • Same here, except eBay sided with the seller and closed my dispute. This empty box problem is not new, its existed for ages and has not been solved for ages. I dont know if they do it for all claims or not, i recommend to ask the PayPal Customer Not accusing anyone, but those are the only two possible scenarios. Thanks for posting! I am very sorry about receiving an empty box and some newspaper but you are correct, please change the case reason code from "Item not received" to "Significantly not as described". Follow the instructions provided. It was wet ripped and filthy. or you shipped an empty box. Empty Box Claim. In situations where the seller doesn’t respond quickly, customers typically i bought a pandora bracelet from a lady on ebay. I have no way to tell that the client received the board, I o How to appeal a claim. I produced label via stamps. He later claimed the box was intact with no damge and sent some bogus images of our box empty with a couple of bricks in. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was After many years of using ebay and online orders, this is my first time going through an empty box situation, and I am curious if anyone can help me. The buyer has received the shoes but has put a claim on PayPal to say the box was empty. 20 for Priority Mail, 2-Day 1 Small Flat Rate Box to California from NYC. But looking online, I now see that there are many complaints about that website. I gave Paypal my tracking information which includes the package weight. Today, I receive an I made two purchases on iOffer. I doubt anyone would try to scam a company out of some free vacuum parts. I've asked PayPal for pictures of the box but they said they can't send it to me. This is fraud and you had them by the balls when they admit that they sent empty return (hopefully you had it on record). I immediately opened paypal claim upon receiving the empty box therefore the seller says lets wait for paypal findings and will not be responding to me. This tells me someone at FedEx stole my shit. I’ve sent the bank the tracking uploaded onto PayPal Not too worried about the "empty box" claims as UPS/FedEx actually do weigh the package when dropped off, even if you prepay for its shipping. The wrong item was This isn't the end of the world, but it would sure be annoying to be out $500 and the item I sold. They give me 10 days to file a police report, and if I need more time, simply to reply to their e-mail November 21: I send follow-up e-mail with most of the information requested November 26: Case automatically closed in favor of buyer. Here in ILPT, we have a love for pictures containing baseball bats with socks around them. Tracking showed processing in Memphis and poof, nothing again ever. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Buyer "shipped" my shit back, I received an empty Xbox One box, and PayPal never released my money and refunded the buyer. (I have never received an empty box before!) The website looked legit and was even a known brand name. Haven't really dealt with these type of situations much. We reach a decision in most cases within They didn't buy of ebay and all the tracking shows there were no issues in transit. Once a buyer initiates the In the box for explaining why you’re requesting a dispute keep it short, simple, concise. So, as the title says, Swappa sale for Google Pixel 2 XL phone. By browsing this website, you consent to the use of cookies. They provided a loophole bigger than a train for the scammers. ; Click View under "Action" next to your case. Would eBay / Paypal cover the If you've already escalated to a claim, click Change your reason for this claim. 4 lbs. There are a few different types of claims you should be familiar with, including: Item Not Received (INR): In this case, the buyer is claiming they ordered and paid for an item but didn’t receive You're right of course, which in this case might be a pretty sad day for some poor eBay seller because it "looks like" there's a chance OP did send back an empty box (unless he just happens to have multiple brand new iPads sitting about and then coincidentally deleted said 'for sale' post when it was mentioned in another comment here) :( Last November, I ordered an OrangePi 5 on AliExpress. In this scenario, the purchase appears to go To my disbelief, they claimed the box that they received was empty, even sending a photo of an empty box, and subsequently charged me the full amount of $1100. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was How to appeal a claim. Would be stranger still if someone opened up the box, took the contents, and left the empty box on the stoop. The difference between the two weights is enough for eBay. New here so quick question. Filed a claim, evidently they found him, and he provided tracking, arrived today, easy to tell it was an empty box, I had the post office check, his package weighed 1. Reply reply Ok_Bank_6287 • I sent all the links of videos and tracking numbers on Fedex saying that the weigh of the box is more than 5 lbs which is weird. What is the best cause of action If you've already escalated to a claim, click Change your reason for this claim. I don't know how I should message him or what to do? If neither of you can make an agreement, the dispute can be escalated to a Claim. You can catch inside jobs at those carriers that way. Vast majority of buildings have segurity gaurds that check bags in and out. The fedex weight showed the shipment weighted ~1lb and I blew up at the samsung rep and got my trade in credit on the spot. Why are paypal asking me to return in essence the packaging to the seller! Can someone help me with this please or How to appeal a claim. I used the same shipping box it came in. They said that it was my fault the package was empty because my box was not a certified Basically I sold a 1/10th Gold coin to a buyer through BuyItNow. The empty box Step 5: Appealing a Claim. box. Obviously we disputed the case, but within 24 hours Paypal had refunded the buyer and the case was closed. I received everything, except the phone. Please investigate as to what happened. I have $500 in my account from selling things on eBay . The Buyer: "Okay, a replacement would be great" Buyer: provided 3 pictures of the box showing the side of the box totally blown out/ripped open and had stamps all over it saying "contents missing". They claim an empty box & get a refund. I'm just like. I'm out hundreds. Sorry for continuing to make so many posts, but I'm pretty much in panic mode now. If they were going to ship an empty box to someone it would make more snese to ship it to you, so they could show you, paypal, etc an actual label with YOUR NAME and YOUR ADDRESS on it when you put in a claim for fraud Literally didn't even get 30 seconds into my rant and the agent cuts me off "no your right, we only allow one of these empty box claims per buyer, i'll send in a request for $400 and you'll get the money in your paypal in 24 to 48 hours". I rushed over to the UPS driver who was down the street. Try contacting PayPal support using social media such I just had a buyer claim his item was not as described so he returned it. Not sure what happened. Received an empty box with just some shipping packing paper. I sold a watch through eBay to the tune of £650, the eBay buyer claimed the box was Hey, So I sold an authentic designer jumper to someone for £100, once received they started a claim saying it was not as described (counterfeit). Selling on Facebook Marketplace? Beware of Fake Venmo Emails. Long story short, buyer opened a PayPal claim against me (he claims he was sold a counterfeit item which is 100% false). Both are untrue. We have closed your claim for this order because the order is not eligible for coverage. No bag. I suggest faxing and uploading it because I faxed the form in one time and ebay claimed they didn't receive it within the 5 day window and denied my claim. (Empty Box Scam). That is, the empty box for it showed up 5 minutes ago. I received an email saying they received an empty box and event sent a picture of an empty box. If you have an option to do it yourself, please do. Wow. Once the dispute becomes a claim, the funds for the transaction will be on hold. Empty Box Claim Scam. zvq nrvtje uozjvbf hydqi hff cvgwkjldz sai wiff evytozf kgj