Fusion connect birch customer service. Birch TotalCloud TCPBX Service Description ; .
- Fusion connect birch customer service With a focus on streamlining communication processes, Fusion Connect offers a range of services to help businesses improve their connectivity and collaboration efforts. Customer Login. 11. %PDF-1. The signing of a Service Order by the Customer and acceptance by the Company initiates the respective obligations of the parties as set Customer Support: 888-301-1721 Sales. View and pay your bill, manage your services, check the status of an order and so much more! Your current password does not meet the minimum security strength. , and its Affiliates (“Birch”) as described in the Product Descriptions herein. Other executives include Mario DeRiggi, Chief Revenue Officer; Brian McClintock, Chief Financial Officer and 14 others. 1 2323 Grand Blvd. Login Sales & Support: 888-301-1721 Business Local Exchange Service provides the Customer with basic business access lines allowing connectivity to the local service network and features. Termination – The permanent cessation of Service. This solution can also be combined with our Managed WiFi solution. Effective: August 24, 2019 Issued by: General Counsel 210 Interstate North Parkway, Suite 300 Atlanta, Georgia 30339 Fusion Cloud Services, LLC Ohio Price Guide No. e. 2. Order of escalation contacts: Terry King - Customer Care Team Lead Terry. Fusion Connect has been awarded a BRONZE medal for Customer Experience. Third Party Verification Recording Date – The date on which a neutral third party verifies that Customer has ordered the Service 1. 2 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. DEFINITIONS AND ABBREVIATIONS May 18, 2020 · Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Suite 925 Kansas City, MO 64108 Birch Communications, LLC Louisiana Tariff No. RULES AND Issued: June 28, 2023 Effective: July 3, 2023 General Counsel 210 Interstate North Parkway, Suite 200 Atlanta, Georgia 30339 Fusion Cloud Services, LLC South Carolina Tariff No. Customers subscribing to business Local Exchange Service must order service on a per-minute usage basis. Additionally, Customer Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry Account Number (for example: 123456) Phone Number (for example: 4785551234) 2024 BRONZE Merit Awards for Business for Customer Experience. The signing of a Service Order by the Customer Fusion Cloud Services, LLC New Jersey Local Price Guide 210 Interstate Parkway North, Suite 300 Original Title Page Atlanta, GA 30339 Issued by: General Counsel Effective: November 1, 2019 LOCAL EXCHANGE SERVICES This Price Guide, New Jersey Local Price Guide, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety Birch Telecom of Missouri, LLC d/b/a Birch Communications, LLC hereby adopts, ratifies, and makes its own, in every respect as if the same had been originally filed by it, all tariffs heretofore filed with the Public Service Commission, State of Missouri, by Birch Telecom of Missouri, Inc. Privacy Policy © 2025 Fusion Connect, Inc. Sr. Customer Support: 888-301-1721 Sales. Gillenwaters@fusionconnect. Birch TotalCloud TCPBX Service Description ; Let’s Connect! Need Customer Support? Dec 20, 2024 · We take pride in our customer-first approach, rooted in the values of innovation, integrity, and customer service. Dec 20, 2024 · Wireless Broadband delivers high-speed Internet service through a wireless wide area network (Wireless WAN). The term 8XX is used interchangeably with 800 Data Base Service throughout this Tariff to describe this service. , Suite 925 Original Page 3 Kansas City, MO 64108 Effective: May 3, 2018 Broadband Service Guide This Broadband Service Guide sets forth the specific terms and conditions applicable to Services offered by Birch Communications, Inc. Birch is now Fusion Connect. rooted in the values of Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. 10 Original Page 3 INTEREXCHANGE TELECOMMUNICATIONS SERVICE TARIFF SYMBOLS SHEET The following are the only symbols used for the purposes indicated below: D - Delete or Discontinue I - Change Resulting in an Increase to a Customer’s Bill M - Moved from Another Tariff Location N - New EFFECTIVE: August 26, 2019 Issued by: General Counsel 210 Interstate North Parkway, Suite 300 Atlanta, Georgia 30339 Fusion Cloud Services, LLC Idaho Price Guide Customer Request Sent. Login Sales & Support: 888-301-1721 Contact the Fusion Connect support team 24/7. , Suite 1718 New York, NY 10170 Fusion Cloud Services, LLC HI P. ” Dec 20, 2024 · As a Managed Communications Service Provider (MCSP), Fusion Connect delivers VoIP services, Unified Communications, Contact Center, and other technology you need for collaboration and maximum productivity. Wyoming Price List No. VPN Service provides connectivity between Customer locations that subscribe to BirchLink Service and Customer offices or users that are not located in Birch’s service area or are not serviced by Birch. A member of the Fusion Connect Customer Support team will review your request shortly. Our tagline - Communications. Contact Information: Email: customer. King@Fusionconnect. , Suite 1718 New York, NY 10170 Regulations and Schedule of Intrastate Rates ISSUED: June 13, 2019 EFFECTIVE: June 14, 2019 Issued by: General Counsel 420 Lexington Ave. Access product documentation. Birch Communications | 10,639 followers on LinkedIn. , 800, 822, 833, 844, 855, 866, 877, or 888 as available) is used. Service Order - The written request for Services executed by the Customer and the Company in the format devised by the Company. U. Company – Fusion Cloud Services, LLC, the issuer of this tariff. The signing of a Service Order by the Customer and acceptance by the Company initiates the respective obligations of the parties as set Aug 16, 2018 · Fusion Connect ‘s new channel chief has a big task ahead of him. Dec 20, 2024 · Fusion Connect - The Managed Communications Service Provider. ChannelSupport@fusionconnect. com; Thank you for your understanding and continued support. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. Individual Case Basis: A service arrangement in which the regulations, rates and charges are developed based 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. care@fusionconnect. Fusion Connect is a technology company based in Pleasanton, CA, specializing in providing communication and connectivity solutions for businesses. 5 Toll Free: 866-424-5100 1st Revised Title Page Cancels Original Title Page LOCAL EXCHANGE TELECOMMUNICATIONS TARIFF This tariff New Mexico Tariff No. Customer understands that said failure may cause incorrect routing of emergency services and any consequences of such failure rest solely with the Customer. , Suite 925 Original Page 3 Kansas City, MO 64108 Effective: May 3, 2018 Company and Customer may mutually agree on a substitute Service Commencement Date. 1 Conditions for Use: Service may be used for the transmission of information of the Customer provided that: A. We’re eager to help you grow with your clients needs. g. Birch reserves the right to change any of this Service Guide by posting it to the Birch website. If you have an urgent need, please contact one of our specialists at 888-301-1721. We combine the best features of traditional communications technologies with today’s leading cloud technologies – all backed by expert technical Customer Service Requests Escalation Form for former Birch customers. Subscriber - The person, firm, partnership, corporation, or other entity who orders telecommunications service from Fusion Cloud Services. Birch Communications, LLC Interstate and International RTC No. 1 by the Customer, to allow connection of a Customer’s location to the Company’s network. Fusion Connect, founded in 1997, is a provider of cloud solutions to small, medium and large businesses, is the industry's single source for the cl oud. Rod Brownridge is the head of Customer Operations at Fusion Connect, drawing upon two decades of experience in operations, engineering, and customer success management. Customer agrees to pay Birch an Equipment replacement fee in an amount equal to one hundred percent (100%) of Customer’s monthly Equipment rental or installation purchase payment, multiplied by the Affiliates (“Birch”), and is subject to, and integral part of, the Master Service Agreement between Birch and Customer. We rely on our amazing teams to bring the best service to our customer, clients, and partners. The fully managed and secure service requires minimal equipment and wiring. The Customer shall not use service for any purpose or in any manner directly or indirectly in violation of the law or in aid of any unlawful act or undertaking; and C. Dec 20, 2024 · Voice Gateway – For optimal voice quality, Fusion Connect supplies a Router/IAD with Voice services. We look forward to serving you! Create Recognized for exceptional customer experience, Birch was acquired by Fusion Connect in 2016. Dec 20, 2024 · Industry-Best Guarantees. The company filed chapter 11 bankruptcy last summer after its acquisitions of MegaPath and Birch Communications’ cloud and business-services business failed to meet performance projections. If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues. No. Rates Flat Rate Service: Monthly recurring charge, per line: $30. The signing of a Service Order by the Customer May 23, 2024 · Who is Fusion Connect. Company by which Customer requests Company to provide Service. Support@fusionconnect. 9 Original Title Page ACCESS SERVICES TARIFF This tariff, Louisiana Tariff No. d/b/a Birch Communications prior to May 10, 2018. It supports voice Quality of Service (QoS), security, and monitoring. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s determined by Birch), Birch will replace affected Equipment free of charge. The Fusion Connect solution can connect to wired ethernet and multiple 5G mobile networks for layers of redundant connectivity. TITLE PAGE ACCESS SERVICES TARIFF OF FUSION CLOUD SERVICES, LLC This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by Fusion Cloud Services, LLC. com Office: 470-805-3171. When we sought clarification on the contractual basis for this fee, Fusion Connect provided a service order signed by a company representative in 2017, which bounded us to their services until 2020. Michael Fair, the company’s recently hired senior vice president of channel sales, says he’ll work to combine the channel assets of Fusion with those of its two latest acquisitions: Birch Communications and MegaPath. Login to customer portals to manage your account. We appreciate your business! Your confirmation code is . Casual Calling - Where access to the Company's network and the subsequent use of service by the Customer is Company – Fusion Cloud Services, LLC. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s Fusion Cloud Services, LLC New Mexico Tariff No. BirchConnect is commited to keeping your account secure and as a result has enhanced password security by enforcing a set of password requirements. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888-301-1721. Manager, Customer Care and Billing at Fusion Connect · Experience: Fusion Connect · Location: Emporia · 422 connections on LinkedIn. 7 %µµµµ 1 0 obj >/Metadata 11270 0 R/ViewerPreferences 11271 0 R>> endobj 2 0 obj > endobj 3 0 obj >/ExtGState >/ProcSet[/PDF/Text/ImageB/ImageC/ImageI which enables the Customer to establish communications connections and to effect communications through such connections. Fusion: Fusion Telecom of Kansas, LLC. To our surprise, this service order had been silently renewed annually without requiring explicit approval, extending our commitment beyond the 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. If your Fusion Connect speed test result is lower than expected, try resetting your router or call Fusion Connect customer service for additional assistance. The Customer has requested service in accordance with the terms and conditions set forth in this Tariff; or the Customer has entered into a written contract with the Company; B. 3 All facilities provided under this tariff are directly controlled by the Company and the Customer may not transfer or assign the use of service of facilities, except with the express Complete the form below to create a Fusion Connect support ticket. Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. 2. DEFINITIONS AND ABBREVIATIONS between two or more Customer locations to support delivery and integration of Customer’s voice and data applications. 1, issued by Birch Communications, LLC. Fusion Connect provides all the necessary equipment with your Wireless Broadband service. Tiffany Gillenwaters - Customer Care Manager Tiffany. C. The Company and Customer may mutually agree on a substitute Service Commencement Date. Service Order: The written request for Services executed by the Customer and the Company in the format devised by the Company. , Suite 1718 New York, NY 10170 Fusion Cloud Services, LLC Arizona Tariff No. We are here to help you with any concerns or issues you may have. Our device ensures all critical equipment previously connected or dependent on POTS infrastructure can communicate reliably. Customer - The person, firm or corporation that orders service and is responsible for the payment of charges and compliance with the terms and conditions of this tariff. Thank you for submitting your request to Fusion Connect. Company or Carrier – Fusion Cloud Services, LLC. Oct 22, 2024 · Enables customer-led organizations to manage omnichannel interactions more efficiently and effectively, providing a stronger service for the customer. The Customer shall be responsible for all charges due for such service arrangement. Customer Premises - A location designated by the Customer for the purposes of connecting to the Company’s services. Complete the form below to create a Fusion Connect support ticket. 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. 9, issued by Birch Communications, LLC, replaces in its entirety, Louisiana Tariff No. 5, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety New Mexico Tariff No. The Company’s services and facilities are provided on a monthly basis unless ordered on a longer term basis, and are available twenty-four hours per day, seven days per Customer - The person, firm or corporation that orders service and is responsible for the payment of charges and compliance with the terms and conditions of this price guide. Fusion Connect's Vice President, Direct Sales is Diane Hutcherson. Fusion Connect’s Michael Fair. Birch reserves the right to change any of this Service Guide by posting it to the Birch POTS Service Guide This POTS Service Guide sets forth the specific terms and conditions applicable to voice services offered by Birch Communications, Inc. Birch reserves the right to change any of this Service Guide by posting it to the Birch website, which upon posting shall supersede all prior versions. Aug 28, 2017 · Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. , 0-, 911, or 10 digits) is provided to the Serving Wire Center, End Office or Access Tandem Switch. , and its Affiliates (“Birch”) as described herein. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Birch Communications, LLC South Carolina Tariff No. Signature Date – The date on which the Service Order is signed by Customer. This Alabama Local Price Guide, issued by Fusion Cloud Services, LLC replaces in its entirety Alabama Tariff No. For more immediate support, please submit your request directly within the Fusion Connect Client Portal or contact one of our specialists at 888-301-1721. This tariff is on file with the South Carolina Public Service Commission (SCPSC). [14] In December 2010, Birch then finished the acquisition of [14] assets from American Fiber Network [14] and CloseCall America. identify the customer for billing purposes. Press Contact: Fusion Connect Birch finalized a purchase of Freedom Communications USA's assets in October 2010. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. Customer Alerting Enablement – Allows business lines to receive an audible alerting tone (intermittent dial tone) transmitted from the central office. 2 issued by Birch Communications, LLC Director of Carrier Ordering at Fusion Connect · As the Director of Implementation at Fusion Connect, my focus is on refining our delivery processes and ensuring the successful deployment of Fusion Connect Blog Connect, Protect, and Accelerate Your Business Filter Blog Articles by Category Choose Category Microsoft Microsoft Teams Microsoft Consulting Microsoft 365 Microsoft CSP Managed Services Security Connectivity Communications Aug 28, 2017 · Fusion plans to acquire the cloud and business services customers, operations and infrastructure of privately-held Birch Communications, for an undisclosed sum. [14] The acquisitions added 60,000 access lines to Birch’s customer base of 300,000 and expanded Birch’s operations to 38 states Dec 30, 2016 · Note: This speed test can be used to test any internet provider, not just Fusion Connect . 5 issued by Birch Communications, LLC TITLE PAGE LOCAL EXCHANGE SERVICES PRICE GUIDE OF FUSION CLOUD SERVICES, LLC 420 Lexington Ave. Log in to your BirchConnect Account Your online account manager - the fastest way to manage your account - at your convenience. ISSUED: February 27, 2019 EFFECTIVE: April 1, 2019 Issued by: General Counsel Fusion Cloud Services, LLC 420 Lexington Avenue, Suite 1718 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. Fusion Connect: 888-301-1721. © 2025 Fusion Connect, Inc. “Fusion Connect has made a strategic pivot to become a leading MCSP offering next-generation managed services that enable companies to fully capitalize on their investment in the Microsoft 365 ecosystem. Fusion Connect POTS-in-a-box. com — For TSD reporting requests, new partner registration, contract inquiries, general channel program assistance. 5 Let’s Connect! Schedule a meeting with us at a time that suits you. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity Fusion Cloud Services, LLC New York Customer Service Guide Original Title Page Effective Date: August 22, 2019 LOCAL AND INTEREXCHANGE TELECOMMUNICATIONS SERVICES This Customer Service Guide New York Customer Service Guide, issued by Fusion Cloud Services, LLC cancels and replaces in its entirety 800 Data Base Access Service: The term "800 Data Base Access Service" denotes a toll-free originating Trunkside Access Service when the 8XX Service Access Code (i. Service Moves. Sincerely, Senior Vice President Customer Operations . The combination of the two, which both have strong channel programs, will have more than 150,000 business customers and a 100-percent IP-based network, including 30 data centers, 31,000 A. Customer accepts that failure to properly notify Birch of an intended service move may result in Customer’s service being E911 non-compliant. , the issuer of this tariff. We'll send you a meeting invite. Customer - The person, firm, corporation or other entity which orders service and is responsible for payment of charges due and compliance with the Company’s price guide regulations. Login Sales & Support: 888-301-1721 If you have any questions or need assistance, please do not hesitate to contact our customer service team. com Office: 816-300-1433. Customer Network – Fusion Connect Analog and PRI Trunking works with your existing phone equipment, phone numbers, and IP data network systems. Please Enter a new password for login id: Privacy Policy © 2025 Fusion Connect, Inc. Making the choice to use a Managed Communications Service Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. 2 Firm Order Confirmation (FOC): Acknowledgment by the Company of receipt of an Access Service Request from the Customer and commitment by the Company of a service date. 2 Call - A Customer or End User attempt for which the complete address code (e. Read the Case Study Featured | Product Sheet Dec 20, 2024 · The Fusion Connect Solution. Press Contact: Fusion Connect Fusion Connect's sales consultants will provide top business internet, business voice, and secure networking solutions for your business. Commission - Refers to the Georgia Public Service Commission. Dec 20, 2024 · The Fusion Connect Solution. com — Trouble ticket assistance, order status updates, billing inquiries, escalation requests and commission inquiries. Issued: August 9, 2019 Effective: September 9, 2019 Issued by: General Counsel 420 Lexington Ave. Service may be ordered by, or on behalf of, those who own, lease or Create Customer Request Ticket . 2 issued by Birch Communications, LLC REGULATIONS AND RATES for END USER INTEREXCHANGE TELECOMMUNICATIONS SERVICE and DEDICATED ACCESS SERVICE FUSION CLOUD SERVICES, LLC WITHIN WYOMING This price list applies to the interexchange telecommunications services furnished by Fusion necessitated by conditions beyond its control; or when the Customer is using service in violation of the law or the provisions of this tariff. . Simply let us know when you'd like a virtual appointment. Fusion Connect provides industry-leading guarantees with 100% satisfaction and 100% uptime across selected services. Affiliates (“Birch”), and is subject to, and integral part of, the Master Service Agreement between Birch and Customer. 00 Company and Customer may mutually agree on a substitute Service Commencement Date. There is no need to acquire Dec 20, 2024 · A 400-location kidney healthcare provider saves more than $1. Customer shall return Equipment to Birch at Customer’s own expense. Plus, transitioning to a unified communications model that will free up budget and company resources. 5, issued by Birch Communications, Inc. Before joining Fusion Connect, he held leadership positions at Covad Communications, where he oversaw operations and customer service Fusion Connect delivers innovative cloud-based technological products and services to the mid-market and enterprise business infrastructure. Jan 14, 2020 · Fusion Connect has emerged from chapter 11 bankruptcy, eliminating about $400 million of its long-term debt in the reorganization. View and pay your bill 4. 2 Obligations of Customer 4. Customer Care Director Office: 703-376-2603 Iowa Tariff No. Fusion Cloud Services, LLC This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by Fusion Cloud Services, LLC. which case the Service Commencement Date is the date of the Customer's acceptance. 2 million annually by switching to Fusion Connect’s reliable voice services. Jul 26, 2016 · Legacy Fusion Connect, Inc. Customer Service - Customer Operations Birch Telecom Birch Communications, LLC 2323 Grand Blvd. Customer Premises – One Customer Premises is all space in the same building occupied by a Customer and all space occupied by the same Customer in different buildings on the same property. xselyt ieypr fclpfh xddhzja voh sqjhqj qxq gpnjny ethqnol otvoys vlx izvi kiasm zkrs gkhr