Xfinity internet customer service Was your question answered? Please, mark a reply as the Accepted Answer. Press Enter to send it Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. I was told by Xfinity it’ll be out for another 3 to 7 days. When you narrow the 20 plus to the top 7 Service Providers, Xfinity ranks third behind Quantum Fiber and Check Xfinity availability at your address and customize your plan. Easily activate your services and connect in your new home on the day of your move with the Xfinity app. S. 95 plus the cost of ooma for my phone service, which is far cheaper than paying for regular phone service. You may use our Xfinity Assistant here to chat with a live agent 24/7. Looking to change or cancel NOW Internet? Dec 9, 2021 · Hello there @user_d39772 we have more than a few great pages that will help you set up your new Wi-Fi connection! This page shows you how to use our awesome Xfinity app to set up and activate your new modem and services. You can also visit a local Xfinity Store to cancel your Xfinity service in person. I’ve read through the FAQs and overview articles but would appreciate detailed steps to ensure the process goes as planned. Oct 31, 2020 · Comcast has the worst customer service I have ever experienced. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help). You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Discover how to manage your services, update passwords, pay your bill, view statements, and more.   Customer Care: Comcast Customer Care is available by… Visiting xfinity. 2 days ago · I wake up to find that my devices have no internet and I have to reboot my modem and router, then everything goes back to normal. I am afraid I can't afford this. Nov 25, 2024 · @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. Give your connectivity a boost Get internet and save on your bill when you add Xfinity Mobile on the most reliable 5G network. Get in touch with Comcast Business. Xfinity Community Forum Sunday, January 30th, 2022 9:22 PM. Customer Care: Comcast Customer Care is available by… Visiting xfinity. Live chat is ideal if you’re multitasking or need quick answers without needing to wait on hold. It seems like the Xfinity Internet goes out every couple weeks. The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). Jan 28, 2025 · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). I only use this for my phone service, Ooma, so I pay 9. Xfinity also Feb 11, 2025 · hi my equipment did not include the cable cord See answers to your FAQs about NOW Internet. Dec 11, 2022 · Program to lower my monthly bill and amnesy, to forgive the past due balance, explained the xfinty website says If a customer qualifies and enrolls in ACP with Comcast, the 90-day and outstanding debt eligibility restrictions do not apply for the duration of ACP, I was transferred to customer service and after being transferred to billing and Pay your Xfinity bill anytime, on any device. 1 day ago · Customer Service. May 20, 2024 · I have a family member who may be interested in switching from their ATT DSL to the new NOW xfinity internet. Regards,-HB Oct 7, 2021 · We would be more than happy to help with any questions/concerns you may have. Keeping the services accessible and reliable is more important than ever. Jul 5, 2024 · Find the fastest way to contact a Xfinity customer service representative by phone or online. Hello, I'm Tom Karinshak, President and Chief Customer Experience Officer at Comcast. Using the Xfinity App. 95 a month. Xfinity Community Forum. I might have to cancel this service with xfinity. com and click on billing. How can I speak to a live agent? To speak with a live agent, call COMCAST and follow the prompts or use the chat option on their website or app. This feature allows you to communicate with a customer service representative in real-time via text. Residential Internet Service Provider Satisfaction Study, Xfinity ranked below average in the East region, where I live in Rhode Island. D. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. 3 days ago · It does sound like the Xfinity Assistant was working as designed. Contact Customer Service at (800) 391-3000. Our technology and engineering teams work tirelessly to support our network operations 24/7 to ensure network performance and reliability. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers. I tried to go online today to see what other packages are available to me, as an existing customer. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Learn how to pay your bill, troubleshoot issues, set up appointments and more with Xfinity. There are a variety of ways to get in touch with a Comcast specialist. The best times to call are typically early in the morning or later in the evening when call volumes tend to be lower. Xfinity doens’t require a contract for most plans, so it’s a good month-to-month option. Well ever since I’ve used the rental modem I haven’t had 1 good day with internet. Jun 24, 2022 · A user asks how to contact a human being on the phone for their account questions and issues. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. Power’s 2023 U. Stream, work, game, and learn with Xfinity Internet today! Dec 20, 2022 · Xfinity’s callback service lets you schedule a time to speak to a Xfinity customer service agent. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. Type your message in the text area near the bottom of the window. Customer Service Phone Number 2. Shop Xfinity offers, pricing and packages at the right price for your needs today! Jan 13, 2025 · Customer Service. Teammates around the world are working hard every day to make sure we deliver the superior experience you expect and deserve. Visit My Account online or download the Xfinity App, the choice is yours. Xfinity My Account App. Find outage information for Xfinity Internet, TV, & phone services in your area. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca. Press Enter to send it Oct 11, 2024 · You can reach our wonderful Customer Service team through 1-800-Xfinity if you would rather speak to someone, however, we can help with a wide range of concerns from your plan to services! If you would like to continue here, can you please elaborate on the concerns you are having? Visit your CA Xfinity Store by Comcast Branded Partner at 125 E Yosemite Crossing. Call 1-800-XFINITY (1-800-934-6489) to pay your bill over the phone. 3 days ago · I recently switched from my personal modem to XFINITY XB8 due to the increased from 1000mbps to 2000mbps. Buy one line of unlimited talk, text, and data from Xfinity Mobile and get a second completely free—only available to Xfinity internet customers. As good as the tv service and internet is, I'll definately be cutting the cord very soon. Their AI should be change to [Edited: Language]. Knowing how to call Comcast customer service can make resolving issues with your internet, TV, or other services much simpler. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). If you have a question or a concern about your service, we have several ways for you to reach us. Aug 28, 2024 · Find a local contact number. Official employees and other users reply with suggestions, tips and links to other resources. Xfinity internet customers can take advantage of exclusive deals when you switch your cell phone plan to Xfinity Mobile and bundle your mobile and internet service. g. Customers without Xfinity Internet who attempt to access these apps/features going forward will see the following upsell message on their TV: "This feature requires Xfinity Internet. As you are typing a drop-down list appears. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). They are elderly so I would probably help them set it Oct 26, 2024 · There may be a variety of reasons for a service interruption, user_e9i4p5. Probably the $30/100mbs service. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Nov 26, 2024 · One of the most direct ways to get in touch with Xfinity is by calling their customer service line. You can also ask questions, get support articles, or connect with a live agent if needed. Slow spe Sep 26, 2024 · user_83y9te - Can you walk me through the steps you're taking? Within the NOW Portal, you can discontinue your services at any time by turning off automatic payments. I always get electric then 2 - 6 weeks later I get internet! Why you have 4000 electric trucks and only 6 guys for a whole county working Xfinity so it takes them a month. The most popular methods include calling the Xfinity customer service number ( 1-877-391-4026 ), utilizing the Xfinity live chat , or visiting the 4 hours ago · I've had a TV + internet plan for years now, but I no longer want the TV part, and would like to upgrade my internet. You’ll see current and past bills here, and can set up autopay for your convenience. That is absolutely ridiculous. It's not just a joke, it's insulting and a mind blowing experience just trying to speak with a live agent. Please send a Direct Message with your full name and address. You have switched my modem twice and checked the box outside and still no results. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! May 30, 2023 · The "To:" line prompts you to "Type the name of a person". To turn off automatic payments, select See details on the NOW home page for your NOW Internet or NOW Mobile services and then select Turn off autopay. How to Contact Comcast Xfinity Customer Service. Login to your account at xfinity. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer Dec 19, 2024 · Customer Service. It never came back on. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. 6 days ago · Whether you’re having issues with your Xfinity mobile service, need assistance with your internet or TV, or simply need billing support, there are numerous ways to reach Xfinity customer service. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. But the cost for cable and internet service plus the device fees monthly have gotten to high. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Dec 20, 2024 · Then I was charged $9. Recently, my financial situation has changed, and I now rely on Medicaid and SNAP to help manage ex Feb 3, 2025 · Low customer satisfaction ratings: In J. Jan 16, 2025 · I recently inquired about setting up internet service at my apartment, and I was offered a business plan because my address comes up as business unit in the xfinity system (drawback to living in a May 20, 2024 · I am an Xfinity customer that has been forced to put of with there worthless service every day for a week as it goods out and says "no internet connection' and yet unplug power and it reboots after losing ten minutes of a show or game. Jan 30, 2022 · Customer Service. I am a senior and with low income, I can not afford this price increase. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! Jul 26, 2023 · Here is a different way to send a private message; Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near Visit your NM Xfinity Store by Comcast at 4601 E Main Street. Oct 10, 2024 · I have went through 3 hurricanes and it is always the same! Xfinity/Comcast does not take these storms serious!!! The electric company has the hard job. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. Jan 30, 2025 · The "To:" line prompts you to "Type the name of a person". And go with other option. There are several convenient ways to pay your Xfinity bill. To do so, click on the chat icon located at the top right of this forum Get the most out of Xfinity from Comcast by signing in to your account. Usually with the internet essentials program an application is needed. From the More tab in the Xfinity Home app, click Chat with an Agent. Mar 8, 2023 · I am a live person and can help you via Forums. Instead, type "Xfinity Support" there. May 31, 2024 · Customer service is a great reason for leaving xfinity. Philadelphia, PA . Nov 29, 2024 · Hello, I have been a loyal Xfinity customer for many years, consistently paying my bills on time. Find a store. 1 Learn about reporting issues with your Xfinity services. Ad-free. Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Here are the detailed steps to direct message us: • Click "Sign In" if necessary Visit your IL Xfinity Store by Comcast at 2727 W 75th Street. Jul 23, 2024 · user_zm3jvo, Thank you for reaching out to Xfinity Support. In summary, I now associate Xfinity with bad customer service and will be taking my telecom service to one of Xfinity's competitors. Aug 30, 2023 · Comcast has horrific customer service. Xfinity phone number: Call 1-800-934-6489 for Xfinity customer service. Jul 10, 2024 · I had Internet until about 12:30 PM on Monday, July 8, 2024. Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to Feb 6, 2025 · Guterriez, the customer in Albuquerque, tries to renegotiate her contract every year, but customer service never offers her a deal—which she suspects has to do with the fact that Xfinity is the only high-speed internet provider available in the suburban development where she lives. Press Enter to send it Dec 17, 2024 · The "To:" line prompts you to "Type the name of a person". 3. Xfinity wouldn't allow me to use lifeline to pay for the service. Xfinity Assistant is a chatbot that can help you with various Xfinity issues, such as billing, TV, internet, and more. This is the kind of corporate behavior that enrages consumers. Xfinity Community Forum 1 Message. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! Dec 9, 2024 · My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. I would like to take a closer look at your modem issues and see what we can do to get this corrected. An "Xfinity Support" graphic replaces the "To:" line. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Lower internet speed. Now they increased the cost of this 50%. I have tried to reach someone in Customer Service but it always funnels me through the Xfinity Assistant, which is useless garbage. It seems Xfinity is doing upgrades to the system. Think I will solder all connections and take cost of the bill Learn how to determine Xfinity service availability at your address. 1. Jan 2, 2025 · The internet essentials team is best reached by phone at 1-855-8-INTERNET (1-855-846-8376). With the service, which handles Xfinity internet and billing department questions, you don’t have to spend hours on hold waiting for an agent. Sep 26, 2023 · We have been a long time loyal customer for well over 15 years to Comcast/ Xfinity. 1 Message. Influence-free. Nov 30, 2024 · I’m currently an Xfinity customer and would like to switch to one of the new Xfinity NOW Internet plans. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Oct 30, 2022 · Xfinity X1 cable customers who have downgraded or disconnected Xfinity Internet service may no longer have access to some X1 internet features. Get the most out of Xfinity from Comcast by signing in to your account. The Xfinity My Account app offers a convenient way to manage your account and get support from your mobile device You may qualify for Internet Essentials if you live in an area where Xfinity Internet service is available and meet these eligibility requirements: Participate in qualifying assistance programs Including the National School Lunch Program, housing assistance, Medicaid, and SNAP. I’m looking for guidance on how to transition smoothly without any interruptions to my current service. There are presently 20 plus telecoms providing services in the Naples Florida area (area code 34104). Xfinity also offers a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal. I don't need to pay to get frustrated. Jan 5, 2022 · Thank you for choosing to work with us here online for account support. Xfinity offers multiple ways to reach out, ensuring that customers can get help conveniently. NOW Internet is a new prepaid high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. Pay online or with the Xfinity app, or discover even more ways to pay with Quick Collect Jan 2, 2025 · I am an Official Xfinity Employee. Discover how to optimize your Internet speed and troubleshoot connectivity issues. Order internet from Xfinity to get fast WiFi speeds and home internet service. We ask that you post publicly so people with similar questions may benefit from the conversation. This doesn't seem possible through the plan builder, though. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). Whether you prefer speaking to an agent, using the Xfinity app, or exploring self-service options, Comcast provides plenty of ways to get the help you need. Get the most out of your service, troubleshoot issues, even watch help videos. Type your message in the text area near the bottom of the window Press Enter to send it Dec 9, 2021 · @user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. Nov 27, 2024 · To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". . That being said, its ratings were above average in every other region in the country: the North Central region, the South, and the West. The Xfinity app is a powerful tool for managing your services. Jan 17, 2024 · The "To:" line prompts you to "Type the name of a person". Internet Service at Two Addresses. , in stadiums or at Feb 29, 2024 · At my current address, I have had Comcast Internet since 2013. I have been with Comcast for 7 years and will terminate my account at the end of this year. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Wednesday, February 19th, 2025 7:06 PM. Xfinity is the largest internet service provider (ISP) in the U. Jun 27, 2023 · You can also contact customer service through the app’s messaging feature. Their customer service with Xfinity stinks. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Get status information for devices & tips on troubleshooting. Dec 6, 2024 · Congratulations on reaching the 90-day mark with your gigabit internet plan! To redeem your $100 Virtual Prepaid Card, please follow these steps: Check Your Eligibility: Ensure you've maintained the qualifying service for at least 90 days and your account is in good standing. I was quoted $78. 0 Accepted Solution If you need immediate assistance for account or service-related issues or questions, including about the Affordable Connectivity Program, please call 1-800-Xfinity for Xfinity residential services or 1-800-391-3000 for Comcast Business Services. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. What are Comcast’s customer service hours? Comcast customer service is available 24/7 for technical support, while billing and other queries typically have specific business hours. Closed. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. They even put the poles. NOW WiFi Pass only available on WiFi hotspots that are owned and operated by Xfinity excluding other companies' hotspots including those that offer Xfinity WiFi access (e.   The link t What people really say about Xfinity. Internet charges. 63 a few weeks ago. Jan 16, 2025 · To speak with a live agent at Xfinity over the phone, you can call their customer service number: 1-800-XFINITY (1-800-934-6489). This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. Aug 30, 2024 · In a Consumer Reports member survey, home internet customers report poor value, lack of choice for internet, pay TV, and bundled plans. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. That may be waived since you were part of the ACP program, but the internet essentials team will be able to provide those specifics and eligibility. Depending on the issue, where there is a service interruption, down cable drop, no signal to the modem, sending a signal would be the first steps, if the modem is still not online, the Xfinity Assistant would recommend scheduling an In-Home Service Visit. Value-wise, Xfinity internet is worth the money. Select "Xfinity Support" from that list. We can take care of everything right here through our platform. It’s perfect for those looking for a straightforward, prepaid internet option with no credit checks or long-term agreements. Thursday, December 19th, 2024 10:13 PM. The self service options to transfer Xfinity Internet and Xfinity Mobile customers access to Xfinity WiFi hotspots included, others only with NOW WiFi Pass unless special conditions apply. 2. Sign in with your Xfinity ID Enter your Find information about your rights and how to contact Xfinity. I know how Nov 26, 2024 · Call the Main Customer Service Number. This number is available 24/7 and will connect you with a representative who can assist with a variety of inquiries ranging from billing issues to technical support. 3 days ago · Comcast Internet Service has Flex 4K streaming and hotspot services. st/35Dr7MH. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Jul 2, 2024 · Thank you for your feedback, user_tqaslp. Our team is here to help. Learn about Xfinity hours, outages, bill payment, service sign up, cancellation, and FAQ. Nov 7, 2022 · I have had multiple comcast service teams to my home over the past 5 months and still cannot get my internet working reliably day to day. You can also pay your bill via the Xfinity My Account app (Apple and Mar 6, 2024 · Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. It offers: Direct access to live chat; Troubleshooting guides; Account management Oct 17, 2024 · I pay $115 per month for internet and Xfinity won't even tell me when they are going to restore my service, which I count on for my job. Find out how to reach Xfinity customer service by phone, chat, online, or in person. And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. Zero service, no accountability, a monopoly that blocks competition in the area. Hey there, user_5byhb2, thanks for reaching out through Xfinity Forums regarding your internet connection. xnca irjfyi leonnf ehchsq aecvca lujl mwq skeyi mjgw ovad duajq tfgee focmtyy mfzqlc ppgmno